Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at elelighting121@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at elelighting121@gmail.com.

 

General Returns: 

• Returned within 7 days of receipt
•Must be in resalable condition
•Must not contain scratches and/or defects
•Must not have been installed
•Must be in the original manufacturer’s box and packaging
•Avoid writing on the original packaging
•Must not be missing pieces
• Closeout items cannot be returned
• Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
• All PayPal payments can only be refunded via PayPal about 5-7 business days.
Please contact us, if you haven’t received the email in 5-7 business days about your refund.

Cancellations

To request a cancellation please contact Customer Service by email within 24 hours and we will attempt to stop or modify the order. Once an item has been produced or shipped, cancellation is not possible. In most cases, custom, special order, and non-returnable items cannot be canceled. Cancellation requests may take several days to process and you will be sent an email upon confirmation.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible.
Please note fragile items are sometimes damaged in shipping. Regarding the replacement, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. We will keep the right to ask the customers to provide photos of any damaged product, along with the product packaging.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.